The most common problem that people face with their new virtual assistant is training. For the most part, even if a virtual assistant has experience with tasks that they'll be doing for you, they have no experience at all with the way you work. If you don't have a good training program, I can promise you that you'll receive questions every day
Fortunately, thanks to modern technology there are great ways to prepare your virtual assistant to complete their tasks without having to do a lot of work.
Think long term when training your virtual assistant
Chances are that you do a heck of a lot of value-added tasks every day that can be recorded via screencast are audio. when you are creating a new blog post, adding widgets to your website, or are configuring a plugin – record what you are doing. Use a microphone while you are doing it and pretend that you are teaching a friend how to do the things you typically take for granted. By using someing like Jing, you can easily create video training products that your VAs can wtach anytime they want.
The other benefit of this is that if you get another VA, you don't have to train them all over again. You can just give them the video or audio that you gave your prior VA.
I run out of tasks for my virtual assistant
There are two ways to avoid running out of tasks for your virtual assistant. One is to have specific goals for your assistant BEFORE you hire them. You should have a plan of how they are going to make money for you. Hopefully that plan is based in reality (i.e. don't hire someone to create websites for clients that don't exist. Believe me, I've done this before and it doesn't work).
When they have a specific task that they fully understand, even if they don't have specifics they will find a way to learn how to do their tasks to deliver a better result.
The second thing is to give them repetitive tasks that they can always fall back to. If my assistants are done with a specific project, they'll do article marketing. If they don't want to do article marketing they'll transcribe my podcast, do keyword research, write a blog post for a niche site, gather information about various topics, the list goes on…
If you understand your business and have clear goals for your VAs you'll never run out of tasks for them.
Create a list of fall-back (perpetual) tasks that your virtual assistants can do when there is nothing specific for them to do. Here are some ideas:
- Monthly reports
- article marketing
- SEO auditing
- Directory submitting
- Adwords campaings
- Split testing
- Videos from your podcast
- Videos from your public talks
- Ebook drafts
- Blog posts (usually list posts work well.)
- Social media monitoring (making sure your customers love you)